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Effective Communication for HR Professionals

Effective Communication for HR Professionals

One of the biggest challenges managers have is dealing with the distractions caused by workplace disfunctionality. In this session you will learn several techniques that will enable you to anticipate, manage and diffuse conflict and other communication issues.

Learners will discover:

  • The ego states of communication
  • 5 different ways of dealing with conflict
  • Critical steps for diffusing toxic situations
  • Six types of behavioral issues
  • Dealing with difficult colleagues and customers

Presenter

Ed Robinson transforms individuals into Professionals, Managers into Leaders and Leaders into Rainmakers. A Certified Speaking Professional and former CPA, Ed is the the author of four books and recognized expert in Practice Growth. His energetic, engaging and entertaining style is only one reason why Eds strategies improve performance helping individuals manage change and increase revenue regardless of economic obstacles and challenges.

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